An assesement of strategic issues affecting the perfomance of urban council employees; A case of Nyamarambe town council Gucha south district, Kenya

Abstract

The purpose of the study was to assess the strategic issues affecting the performance of urban employees of Nyamarambe Town Council. The Lfr"btin Councils lime a critical role to play in the socio-economic development of Ken) a. The} tire responsible for the implementation of policies and programme, which aim at improving the \\'ell being of local residents and the entire nation. The specific objectives thus. \\erc. to determine and assess the strategic issues affecting performance. performance ixitlicators on the operations and establish propositions to the mzinagement. The stud} was donc til Nyainarambe Town Council of Gucha South District. Nyanza Province. The target population was 40 council employees and census survey was used. Data were collected using questionnaires. Data collected were analyzed using descriptive statistics percentages. frequency distribution and weighted averages. mean and standard deviation to assess the impact of various variables on performance. The results of the data analysis were presented using tables. The findings of the study sliowetl that training. H1t)Il\'flliOI1. deployment. management styles and attitude to work are the key strategic issues that affect employees at NTC, majority of the employees are not satisfied with the performance of the council and the strategic issues identified were found to have a significant influence on the performance of the council. Consequently. the stud)" recommended. that NTC should introduce access scheme of service. introduce other motivational elements other than salary rind rewards. fhc stud) \\LiS sigmticum in providing performance indicators to the Urban Council l\/lantigers for gauging overall efficiency and productivity. The customers would benefit by getting better" services. display of coefficient and effective management on revenue collection and resource utilization. The study findings would be beneficial to the government. the local government authority and researchers who would want to carry it research in other related areas